Question 1

How does subscription billing work?

Accepted Answer

Subscriptions are billed in advance on a recurring monthly or annual basis via Stripe. All charges are securely processed in USD. You will receive an email receipt for every transaction, and your full invoice history is available at any time in the Stripe Customer Portal.

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Question 2

How do upgrades work (e.g., Pro to Pro-Coach, or Monthly to Yearly)?

Accepted Answer

Upgrades take effect immediately! Stripe automatically prorates your billing: the unused portion of your current plan is credited toward the new tier, and you are only charged the net difference. Your upgraded quotas, coaching tools, and training credits are accessible right away.

Question 3

How do downgrades work (e.g., Pro-Coach to Pro, or Yearly to Monthly)?

Accepted Answer

Downgrades take effect at the end of your current paid billing cycle. Because you have already paid for your current tier, you keep all higher-tier benefits, quotas, and tools until your renewal date. On the renewal date, your account automatically transitions to the lower tier at the lower price.

Question 4

Can I cancel my subscription at any time?

Accepted Answer

Yes, absolutely. You can cancel with one click from your account Profile page via the Stripe Customer Portal. Cancellation stops future renewals immediately. You will retain full access to all paid features until the end of your current billing period.

Question 5

What is your refund policy?

Accepted Answer

For annual subscriptions, we offer a 14-day money-back guarantee for first-time subscribers. If you decide the platform is not for you within 14 days, contact support@chessdailytraining.com for a full refund. Monthly subscriptions are pay-as-you-go and generally non-refundable once billed, though accidental renewals reported within 48 hours will be reviewed on a case-by-case basis.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB), Apple Pay, and Google Pay through our secure Stripe checkout.

Question 7

What happens to my PGN files and training progress if I downgrade or cancel?

Accepted Answer

Your games, annotations, custom puzzle collections, and training history remain safely saved in your account. If your storage exceeds the free Standard limit, you will still be able to access and train with your existing materials, but you will not be able to upload new files until you free up space or resubscribe.

Question 8

What is the difference between Pro and Pro-Coach?

Accepted Answer

Pro is designed for individual chess improvers, offering 15x video and PGN storage, unlimited daily training, and family library sharing. Pro-Coach is designed for chess trainers, school teachers, and club organizers, adding student group management, homework dispatch, and automated student progress analytics for up to 15 students.

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